When can I expect my order?
All orders placed are expected to ship within 7-10 business days, unless otherwise stated. ALL "Pre-Order" items will have their own unique shipping timeframe (typically 3-6 weeks). When you order a "pre-order" item in conjunction with a non-pre-order item, all items will be shipped together at the time specified for the Pre-Order items.
When your order ships, you will receive an email notification (please check your spam folders). This will include a tracking number. Please allow up to 48 hours for the tracking information to become available.
Do you ship internationally?
At this time, yes! There are additional costs associated, which you will see upon checkout.
Items in my order were damaged/defective. Can I get a replacement?
If your product has arrived defective, destroyed, or otherwise unstable, please contact us at info@inspiritrecords.com so we can work together to resolve any issues. See below for vinyl-specific information.
My vinyl sleeve was damaged in transit. Can I have a new sleeve?
Unfortunately, we cannot issue replacements for cosmetic damages from transit as we are not provided with extra sleeves for vinyl from the manufacturer. Please note - we cannot be held liable for, and do not issue replacements or refunds for, minor cosmetic damages suffered in transit. This includes but is not limited to: vinyl with dinged corners, seam splits, or bent jackets. With this in mind, please use caution with any media mail! If the disc, itself, is broken or damaged, please reach out to info@inspiritrecords.com for further support.
Is my package lost?
Probably not. Please feel free to contact us if you did not receive a shipping confirmation, or your tracking number is not visible through the online tracking portal. If your package is labeled as "delivered" and you have not received it, you will need to contact your local post office with your shipping number.
Once the package leaves our facility, it is out of our hands. We cannot be held responsible for lost or stolen packages.
Mailing address: Inspirit Records PO Box 95283, South Jordan, UT 84095